Once you have successfully checked out on the portal you cannot edit your order any further, any changes should be made in writing by emailing sales@kahrs.com please quote your PO number or reference and the name of the product ordered so we can easily identify your order. For urgent orders please call us on 02392 453045 and we can ensure your order is placed on hold whilst we make the changes for you.

If you receive an error message you can call your Account Manager or our UK Helpdesk for guidance on next steps. Helpdesk number is 02392 453045.

If you have not completed Checkout then you can delete items from your basket at any time. If you have already checkout out and received an order confirmation then you’ll need to cancel your order by emailing sales@kahrs.com please quote your PO number or reference and the name of the product ordered so we can easily identify your order. For urgent cancellations please call 02392 453045 and we can ensure your order is placed on hold whilst we make the changes for you.

Please call our UK Helpdesk on 02392 453045 they will be happy to assist.

You can enter shipping instructions in the ‘Shipping Advice’ field at Checkout – here you can tell us things like ‘no deliveries after 4pm’ or ‘please call this number one hour before arrival’.

Yes absolutely, simply select the shipping date using the calendar tool at the point of Checkout.